Warranty Coverage
MRT GROUP provides a warranty on all products and systems, covering defects in materials and workmanship. This warranty is valid from the date of delivery or installation, as specified in the product or system documentation.Warranty Period
The warranty period varies by product or system, typically ranging from 12 to 36 months. Specific durations are detailed in the documentation provided at the time of purchase.Coverage Includes
- Defects in materials and workmanship.
- Repair or replacement of defective products or parts.
- Necessary labor for repairs performed during the warranty period.
Exclusions
The warranty does not cover:- Damage due to misuse, abuse, or unauthorized modifications.
- Normal wear and tear.
- Consumables and expendables.
- Issues from improper installation or maintenance not performed by MRT GROUP.
Claims Process
To initiate a warranty claim:- Contact MRT GROUP’s customer service with purchase details and a description of the issue.
- Provide evidence of the defect (photos or videos), if requested.
- Follow instructions for returning the product or scheduling a service visit.
Remedies
Depending on the issue, MRT GROUP may:- Repair the defective product or system.
- Replace it with a new or refurbished item of equivalent value.
- Provide a refund if repair or replacement is not feasible.
Limitation of Liability
MRT GROUP’s liability is limited to the repair or replacement of defective products or systems. The company is not liable for consequential or incidental damages arising from the use of its products or systems.Warranty Transfers
The warranty is valid only for the original purchaser and is non-transferable.Additional Terms
Warranty details and terms are subject to change without prior notice. For the most current information, please contact MRT GROUP directly.
Customer Commitment
MRT GROUP’s warranty policy reflects its commitment to quality and customer satisfaction, ensuring that clients have a positive experience and that all products and systems function as intended. For any additional inquiries or specific details, please contact MRT GROUP’s customer service.